They scheduled me for an appointment today and refused to take my vehicle for service after visiting them. They're a not genuine and not trustworthy. Needless to say, I won't be returning to this Open Road Honda in Edison at all and will try my luck elsewhere. It took several more days for them to find a used one from a nearby junkyard.

Well, a new brake cable was on back order, and almost impossible to get. The fact that neither service advisor mentioned it during the 1st, 2nd or 3rd visit mean they were obviously hiding something. I suspect the tech obviously damaged the brake cable while he was working on the car or maybe they put a damaged broken brake cable from another vehicle, who knows. He says valet guys might've done it while using the emergency brake. Again, I question how the brake cable could get damaged after I dropped the car off for repair. He said Mira should have mentioned the brake cable was damaged.

Kyle called me back and asked if Mira told me anything else about the car when I initially picked it up the first time. I obviously question how could tie rod be damaged when they just fixed the suspension. I dropped the car off the night before and the next day another service advisor Donna, called me and said the outer Tie Rod was damaged and had to be replaced. I got the impression there was a more experienced tech who was returning on that day, so he wanted him to look at it. Kyle finally called me back and said the earliest they can look at the car again (3rd time) was Monday May 1st. I asked to speak to the manager Kyle and had to leave several voice messages. Her response was I don't know if the car was doing that before, because she didn't drive the car. I'm somewhat confused by all of this and asked why you are charging a diagnostics fee when this problem wasn't there when I dropped my car off and you just fixed the suspension. I texted Mira and she called me back and said she will have to charge me a diagnostic fee to see why the car is suddenly pulling to the left. I drive off again, and immediately notice problem is still there. I bring it back to service and they said they will tighten the suspension a bit more and it should be good. I agree and pick up the car when it's done and notice now the car is pulling to the left whenever I brake. She said they can return the suspension back to normal. I dropped the car on 4/18 for an oil change the Service Advisor Mira called me and said the brakes were low and suggested that they also work on the suspension. But this last time I've had the worst experience ever dealing with any car repair in my entire life. Their service used to be pretty good, and because they have factory trained mechanics who are familiar with the vehicles it gives you a feeling of comfort. I've been bringing my car Open Road Honda service in Edison since I bought the car back in 2008.

Open road honda edison